Shipping Policy of iLoveSIA Products
1. Dispatch and Delivery Times
Your items will be dispatch within 2-3 working days after your order payment is confirmed
Your items will be delivered about 10-35 working days for different countries by standard post shipping. The delivery time of your item depends on your country’s customs processing speed mostly. ( Because of COVID-19, the delivery time of your item will be longer than before)
If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours. You may also contact our online customer service agent to get instant help.
2. Shipping Cost to your country
Your item will be shipped by standard post shipping which it is not tracked. But don’t worry iLoveSIA will cover all cost in case of parcel lost as iLoveSIA provides 365days full refund guarantee. If you need tracking service, we will help you pay for that, we will charge you $2 for tracking service cost.
For Orders under $40 charges apply for $3.99 as standard shipping cost, you will see it during check out.
To upgrade to express shipping please select at checkout. Please note express delivery is charged at $15.
For Orders over $40 the shipping cost is free. iLoveSIA will cover all shipping cost for your items by standard post shipping.
If you need to upgrade to express shipping please select at checkout. Please note express delivery is charged at $15.
For Orders over $99 the shipping cost is free. iLoveSIA will cover all shipping cost for your items by standard post shipping with tracking service.
If you need to upgrade to express shipping please select at checkout. Please note express delivery is charged at $15. Please contact our online customer service to upgrade to express shipping.
3. Return Policy
To make you hassle free and happy in case return occurs, iLoveSIA provides free return policy for your item. You just need to contact iLoveSIA online Customer Service Agent or send us an Email about return order details, we will handle the rest, including collect returns, exchanges or refunds.
4.How damaged or lost parcels will be handled?
iLoveSIA will help you exchange new as free or refund to you fully in case this problem occurs.
iLoveSIA will pay insurance for orders over $200.
iLoveSIA will select tracking service for order over $99 automatically.
7.Contact Online Customer Service Agent for more
If you need to know more about iLoveSIA shipping policy and other policies, please contact our online Customer Service Agent or send Email to: Sales@ilovesia.com